Privacy & Cookies Policy

Privacy

Our privacy policy tells you how we collect, store and use your personal data when you browse and use our website or when you provide us with your personal data. Please read this document carefully.

When you access, browse or otherwise use the website you are confirming that you have read, understood and agree to this policy. Should you disagree with any part of this document, you should not use it.

We respect your right to privacy and promise to do our best to to maintain it. We only collect, store and process personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2011.

Information we may hold

Information that you provide to us including but not limited to when you:

  • Buy products through our Website, over the phone or any other way
  • Use our applications on Facebook and Twitter
  • Enter competitions, prize draws or promotions which we are promoting
  • Fill in our online enquiry form
  • Sign up to marketing/newsletters including by email and SMS

Information you provide when you apply for registration via the website, when you subscribe to any of our services or request additional services. If you decide to correspond with us, we may keep a record of your contact. If we request you to complete surveys that we might use for research purposes you have the right to decline the opportunity to participate. We may collect data using cookies stored on your device. Please see the section on cookies for more information and how to manage them.

Your IP address

Information provided to us by other companies who have obtained your permission to share information
about you

How we might use your data

Unless you have declined the following, we may use your personal data in the following manner:

  • From time to time, to inform you by post, email, SMS or other available means, of products, promotions, special offers and services.
  • E-mail Marketing. You may opt out from any email marketing by using the unsubscribe links at the bottom of the marketing emails.
  • Transferring data internationally
  • We may transfer personal data we have collected from you within the organisation.

Security Policy

Security

At Excel UPVC Maintenance we take your online security very seriously. Full details of how we protect the information you provide us are given below:

Your details are stored on an in house computer and are not distributed any further.

Cookies

Cookies are small encrypted text files that may be stored on your computer or other device by this website. Our website may use cookies to collect information about the way you access the site, but cannot identify you personally.

We may use cookies for the following reasons

  • To provide site usage information (Google Analytics), which will help us continue to improve and develop the products and services we offer. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

  • By using our website, you agree that we can place these types of cookies on your device.

  • To analyse your use of our website, allowing us to identify customer preferences and improve customers' experience of the website.
  • If you decide to use our enquiry form where we collect your name, email and telephone details (note that we use www.emailmeform.com to handle such enquiries).

You can adjust your web browser preferences to disable cookies. To find out how to reject or restrict cookies you may find it helpful to visit www.aboutcookies.org. Please note that some cookies may be essential to make purchases or request information on this website. Should you decide to reject cookies, the ability of the website to provide the service you request may be impaired.


Access to Information

You are entitled to ask us what personal data we hold about you. You also have the right to have us correct any inaccuracies in the information we hold about you which may occur a small charge.

As the content of this privacy policy may occasionally be altered, you should re-read the policy from time to time. If we alter the privacy policy, such changes will be effective immediately.